Sounds horrible but what was the user thinking? Why did they get a hardware wallet and hope to magically access that wallet without his hardware device? What wo

Sounds horrible but what was the user thinking? Why did they get a hardware wallet and hope to magically access that wallet without his hardware device? What would the hardware wallet be doing if this was possible? Didn't they find it fishy that they were inputting their recovery phrase into the app? This is why I tell friends to just keep it in Coinbase. The odds of Coinbase being hacked and going insolvent <<<<<< non-technical user messing up in a myriad of different ways.