I mean, giving customers the finger is one strategy. Bending over backwards for the ones that pay out the ass for a good support contract is another. "Your bu

I mean, giving customers the finger is one strategy. Bending over backwards for the ones that pay out the ass for a good support contract is another. "Your business might not exist if our engineers didn't dedicate themselves to your problem even though we didn't need to according to our SLA" goes a real long way at reup negotiation time with the right sized business (not too big, not too small).