4 ms·
They are amazon-owned. I'd be shocked if they weren't collecting and reporting telemetry.
by discardable_dan 6y ago
They are amazon-owned. I'd be shocked if they weren't collecting and reporting telemetry.
- astrange 6y agoTelemetry is an extremely important part of making things just work. There's no other way to find the unknown unknowns.
- heavyset_go 6y agoThat's awfully convenient for the company offering those products, but I want to control what happens on my network, even if that's inconvenient for some hardware vendor. Case studies, focus groups, surveys and interviews are great ways to find the unknown unknowns. Of course, you need to pay people to participate in them, and then you need to pay expensive employees to conduct, collect and analyze the results. It's often just cheaper to spy on customers, though, and pretend that there is no other possible way to conduct business.
- sofixa 6y ago> Case studies, focus groups, surveys and interviews are great ways to find the unknown unknowns. Of course, you need to pay people to participate in them, and then you need to pay expensive employees to conduct, collect and analyze the results No they're not, because the vast majority of people simply won't be bothered, and most people probably aren't as reliable as concrete data.
- heavyset_go 6y agoPeople will be bothered if you pay them. DigitalOcean does this with focus groups for developers, and offers $500+ each for an hour or two of developers' time.
- sofixa 6y agosome people might be bothered if you pay them. Those for whom money isn't an issue and/or are too busy won't, so that will skew the results.
- astrange 6y agoI was thinking of those as thing you do before product release (so they're "known"). But it's not a good way to find out about reliability issues, because those only happen in especially weird situations, or over time like running out of disk space. Telemetry that tells you which features are popular is useful but does need filtering to avoid identifying individual users. But sending back errors and crashes is what's really important. You can do things like have feedback forms but typically users don't like sending that in because they feel like they're doing work for free.
- pseudalopex 6y agoYou can collect data from people who opt in.
- IgorPartola 6y agoI have lots of devices that don’t phone home. Have been working for years. The company needing to know which websites I visit to make my network function does not speak well of the company.
- CyberDildonics 6y agoLick the boot harder. How did anything work before telemetry? How does tomato/openwrt work so well?
- Marsymars 6y agoYeah, but they’re still the best user-experience I’ve found, and they seem to care about code quality and doing right by their customers.
- pseudalopex 6y agoThey are.