The decision maker is a product manager. The person has an agenda. With Unifi that seems to be: let us build a proper remote management interface and new fancie

The decision maker is a product manager. The person has an agenda. With Unifi that seems to be: let us build a proper remote management interface and new fancier UI at all costs (and with some evil thinking a subscription service). Over time they become so invested that even of the become aware of the real customer need they cannot jump of from what they started. Other example: the other Ubiquiti product manager check offs feature lost: IDS check, firewall check, pppoe check. Seeing that they are half baked he ignores. I do not think that Ubiquiti problems is the engineering they outsourced. It is the product management they screwed up. They are not listening to what user wants. The indian IT guys are delivering. And honestly: it is an ad. No ad network. They know our network better than us by their cloud management ... They do not need to analyze us. When they want to be an ad network they could do much worse things (like the telcos do).