Yep, sounds like a classic case of an ERP or order management system throwing documents over the wall because "well all the data's there, so the warehouse can f

Yep, sounds like a classic case of an ERP or order management system throwing documents over the wall because "well all the data's there, so the warehouse can figure it out". And as for "who got paid", probably some COBOL programmer who retired decades ago and is now living the dream entirely offline in a beach house in Costa Rica. Which goes to show that the warehouses themselves are only part of the battle. Just as critical is the whole org holistically taking downstream impacts into account. It's why I make it a point to be on the warehouse floor, doing the ground floor work firsthand, talking to warehouse workers, understanding and observing for myself where the bottlenecks are. That's the only way to really know you're actually helping.