5 ms·

I’m even more astonished by the dismissive, misspelled, and incorrect support response. * telling the customer they’re wrong... * incorrectly... * and with m

by burke 6y ago

I’m even more astonished by the dismissive, misspelled, and incorrect support response. * telling the customer they’re wrong... * incorrectly... * and with multiple typos. Yes, very cool.

madjam002 6y ago
The customer service response is deplorable, makes me think twice about purchasing any more Ubiquiti gear.
- oaiey 6y ago
  If you want support do not go to Ubiquiti. That is not their business model (yet). And I hope it will never be.
2OEH8eoCRo0 6y ago
I'm astonished by the childish and rude language directed at the customer support rep.
- andremedeiros 6y ago
  Because I called out their bullshit?
  - 2OEH8eoCRo0 6y ago
    Calling out bullshit is fine but I'd choose better language. "This is unacceptable and this change makes me very angry. I will not be considering future products from Ubiquiti"
    - andremedeiros 6y ago
      The customer service rep isn’t in control of the change. They’re in control of what they tell me, and he was bullshitting. Not really sure what else to tell you.
      - greg5green 6y ago
        > They’re in control of what they tell me Have you never interacted in a non-business sense with someone who worked customer support? They DO NOT have control of what they tell you. They will get fired real quick if they don't follow the script. Especially someone working the first line of support in a chat box. C'mon man.
        akersten 6y ago
        So this awful response was part of the official script? That's even worse.
        petersellers 6y ago
        But it doesn't justify being rude to the support person.
        dr_hooo 6y ago
        So the support person is a glorified bot, but we have to be careful not to hurt it's feelings? Honestly I feel for the support guy, but he represents the company. And companies purposely push their support onto social media platforms like twitter - where exactly are unhappy customers supposed to vent their anger?
        petersellers 6y ago
        It? This is an actual person we are talking about. And most people are perfectly capable of handling a mildly stressful situation without acting like a complete jerk to someone.
    - torwayburger 6y ago
      Haha teaching others how to behave online .... Oh my.

by burke 6y ago

I’m even more astonished by the dismissive, misspelled, and incorrect support response. * telling the customer they’re wrong... * incorrectly... * and with multiple typos. Yes, very cool.

madjam002 6y ago

The customer service response is deplorable, makes me think twice about purchasing any more Ubiquiti gear.

oaiey 6y ago
If you want support do not go to Ubiquiti. That is not their business model (yet). And I hope it will never be.

2OEH8eoCRo0 6y ago

I'm astonished by the childish and rude language directed at the customer support rep.

andremedeiros 6y ago
Because I called out their bullshit?
- 2OEH8eoCRo0 6y ago
  Calling out bullshit is fine but I'd choose better language. "This is unacceptable and this change makes me very angry. I will not be considering future products from Ubiquiti"
  - andremedeiros 6y ago
    The customer service rep isn’t in control of the change. They’re in control of what they tell me, and he was bullshitting. Not really sure what else to tell you.
    - greg5green 6y ago
      > They’re in control of what they tell me Have you never interacted in a non-business sense with someone who worked customer support? They DO NOT have control of what they tell you. They will get fired real quick if they don't follow the script. Especially someone working the first line of support in a chat box. C'mon man.
      - akersten 6y ago
        So this awful response was part of the official script? That's even worse.
        petersellers 6y ago
        But it doesn't justify being rude to the support person.
        dr_hooo 6y ago
        So the support person is a glorified bot, but we have to be careful not to hurt it's feelings? Honestly I feel for the support guy, but he represents the company. And companies purposely push their support onto social media platforms like twitter - where exactly are unhappy customers supposed to vent their anger?
        petersellers 6y ago
        It? This is an actual person we are talking about. And most people are perfectly capable of handling a mildly stressful situation without acting like a complete jerk to someone.
  - torwayburger 6y ago
    Haha teaching others how to behave online .... Oh my.