there are always exceptions. my parents aren't stupid. they can do all the basic things with a computer that are necessary to do a non-technical job these days.

there are always exceptions. my parents aren't stupid. they can do all the basic things with a computer that are necessary to do a non-technical job these days. but they really haven't internalized a lot of stuff that's second nature to most younger people. just this weekend I helped my mom troubleshoot an issue with severely degraded zoom calls. I ran a speed test and determined they were barely getting 5% of the plan speed. I ran another test and discovered the connection had >20% packet loss. the solution was to turn the modem off and turn it back on. I asked my mom how long this had been going on. she and my dad had been living with severe packet loss for weeks and just assumed there was nothing they could do about it. btw, my work has nothing to do with networking. this is just my workflow for diagnosing connection problems for counterstrike.