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My Linode in Newark has not had network issues since last year. Acquaintance has a large deployment there with 100.0% availability. Positive this is not problem

My Linode in Newark has not had network issues since last year. Acquaintance has a large deployment there with 100.0% availability. Positive this is not problems with your stack or monitoring?

paraschopra 15y ago
No, it isn't. In addition to using Pingdom, we are continuously monitoring availability from multiple different locations (these scripts also do DNS switching). Every time we detect an issue, we contact Linode and many times they confirm network issues (sometimes internal, sometimes upstream). Just two days back they confirmed one internal outage. See this screenshot: http://imgur.com/jYzuD http://imgur.com/jYzuD Almost every time we contact them about an outage, we get this drup response: "Apologize for inconvenience" which is okay, but they should at least upgrade their infra or take steps to avoid it. Maybe your acquaintance is not monitoring the deployment with higher frequency. We monitor our stack multiple times every minute.
- jsprinkles 15y ago
  Pingdom is notoriously unreliable and I base this on personal experience and experiences of others. False positives are the norm and it is garbage.
  - paraschopra 15y ago
    Maybe, but we do monitor using our scripts as well.
- hartror 15y ago
  I am pretty happy with Linode for the most part and haven't experienced many issues. However when we have had issues, diagnosed the issue and filed a ticket we get always get told it is a known issue and "Apologize for inconvenience". Why do I have to contact them to be told they are having an issue? Why can't they let me know asap so I can mitigate any problems they are having. The last issue we had was their backup system was failing and by the time we discovered it, it had been broken for days.
  - keidian 15y ago
    You can check their status page at http://status.linode.com/ http://status.linode.com/ or drop by irc.oftc.net in the #linode channel. They also usually tweet as well.
    - hartror 15y ago
      None of which they had done. And their backup system isn't exactly something straight forward to setup monitoring of to notice there was an issue.

My Linode in Newark has not had network issues since last year. Acquaintance has a large deployment there with 100.0% availability. Positive this is not problems with your stack or monitoring?

paraschopra 15y ago

No, it isn't. In addition to using Pingdom, we are continuously monitoring availability from multiple different locations (these scripts also do DNS switching). Every time we detect an issue, we contact Linode and many times they confirm network issues (sometimes internal, sometimes upstream). Just two days back they confirmed one internal outage. See this screenshot: http://imgur.com/jYzuD http://imgur.com/jYzuD Almost every time we contact them about an outage, we get this drup response: "Apologize for inconvenience" which is okay, but they should at least upgrade their infra or take steps to avoid it. Maybe your acquaintance is not monitoring the deployment with higher frequency. We monitor our stack multiple times every minute.

jsprinkles 15y ago
Pingdom is notoriously unreliable and I base this on personal experience and experiences of others. False positives are the norm and it is garbage.
- paraschopra 15y ago
  Maybe, but we do monitor using our scripts as well.
hartror 15y ago
I am pretty happy with Linode for the most part and haven't experienced many issues. However when we have had issues, diagnosed the issue and filed a ticket we get always get told it is a known issue and "Apologize for inconvenience". Why do I have to contact them to be told they are having an issue? Why can't they let me know asap so I can mitigate any problems they are having. The last issue we had was their backup system was failing and by the time we discovered it, it had been broken for days.
- keidian 15y ago
  You can check their status page at http://status.linode.com/ http://status.linode.com/ or drop by irc.oftc.net in the #linode channel. They also usually tweet as well.
  - hartror 15y ago
    None of which they had done. And their backup system isn't exactly something straight forward to setup monitoring of to notice there was an issue.