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They were super helpful with an iptables question I had (I locked myself out of the server as well as took down several services I had running). I honestly expe

They were super helpful with an iptables question I had (I locked myself out of the server as well as took down several services I had running). I honestly expected them to say "you signed up for a VPS you should know this... it's not covered by our support."

code_duck 15y ago
When I asked Linode support my 1 question ever in 2 years of business, the person really outdid himself in contacting me - followup, additional tips, checkups, etc. Really nice. For the iptables issue, did you try connecting to the server from lish? Same as with slicehost, when you're locked out the Ajax console can provide you with a shell on your server. Linode has lish too, though, which is an SSH connection to your server's host system. Connecting through there bypasses your iptables setup.
- cosgroveb 15y ago
  Yes, I used lish. The iptables answer they helped me with allowed me to restore ssh after I got in with lish.
  - code_duck 15y ago
    Oh, I see. Guiding you to lish and through fixing iptables sounds like great service.
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