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I absolutely love Linode. I made the HORRIBLE mistake of using vps.net for over a year (from September 09 to September 10) and it was honestly the worst hostin

I absolutely love Linode. I made the HORRIBLE mistake of using vps.net for over a year (from September 09 to September 10) and it was honestly the worst hosting experience of my life (and I keep an eye on them, still as bad as ever) so when I switched to Linode I was expecting more of the same, in over 8 months I have never had a problem, I've submitted 1 support ticket and that was because I needed help enabling backups (the host machine was disallowing it) and that was resolved in 5 minutes. Linodes pricing isn't the cheapest but it's well worth it. I have 6 servers with them at the moment.

cosgroveb 15y ago
They were super helpful with an iptables question I had (I locked myself out of the server as well as took down several services I had running). I honestly expected them to say "you signed up for a VPS you should know this... it's not covered by our support."
- code_duck 15y ago
  When I asked Linode support my 1 question ever in 2 years of business, the person really outdid himself in contacting me - followup, additional tips, checkups, etc. Really nice. For the iptables issue, did you try connecting to the server from lish? Same as with slicehost, when you're locked out the Ajax console can provide you with a shell on your server. Linode has lish too, though, which is an SSH connection to your server's host system. Connecting through there bypasses your iptables setup.
  - cosgroveb 15y ago
    Yes, I used lish. The iptables answer they helped me with allowed me to restore ssh after I got in with lish.
    - code_duck 15y ago
      Oh, I see. Guiding you to lish and through fixing iptables sounds like great service.
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acangiano 15y ago
VPS.NET was the worst VPS service I've ever tried. By far. It's hard to convey how bad and unreliable they were. Friends who tried VPS.NET had nothing but headaches as well, so it wasn't just me.
- citricsquid 15y ago
  They still manage to out-do themselves daily, yesterday for example they had "planned maintenance" that took out all customers in one location, the problem is they didn't email any customers before hand all they did was post on their status blog (status.vps.net, which is pretty well hidden already) ... but it gets worse, they DIDN'T post on their status blog until AFTER everything went down, then they altered the date to say it was posted BEFORE the outage. So not only are they negligent, they try and cover it up... How they're still in business is beyond me. Edit: Here is what they posted as an explanation http://i.imgur.com/OgCzx.png http://i.imgur.com/OgCzx.png
- rkalla 15y ago
  Couldn't agree more. I thought I was an outlier when I signed up for VPS.net and for the first 4 days experienced and outage every day and eventually one that took the site down for 2 days. The support was garbage as well, constantly going through the whole Level 1/Level 2 transitions which is almost unusable for such a technical service.

cosgroveb 15y ago

They were super helpful with an iptables question I had (I locked myself out of the server as well as took down several services I had running). I honestly expected them to say "you signed up for a VPS you should know this... it's not covered by our support."

code_duck 15y ago
When I asked Linode support my 1 question ever in 2 years of business, the person really outdid himself in contacting me - followup, additional tips, checkups, etc. Really nice. For the iptables issue, did you try connecting to the server from lish? Same as with slicehost, when you're locked out the Ajax console can provide you with a shell on your server. Linode has lish too, though, which is an SSH connection to your server's host system. Connecting through there bypasses your iptables setup.
- cosgroveb 15y ago
  Yes, I used lish. The iptables answer they helped me with allowed me to restore ssh after I got in with lish.
  - code_duck 15y ago
    Oh, I see. Guiding you to lish and through fixing iptables sounds like great service.
deleted 15y ago
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acangiano 15y ago

VPS.NET was the worst VPS service I've ever tried. By far. It's hard to convey how bad and unreliable they were. Friends who tried VPS.NET had nothing but headaches as well, so it wasn't just me.

citricsquid 15y ago
They still manage to out-do themselves daily, yesterday for example they had "planned maintenance" that took out all customers in one location, the problem is they didn't email any customers before hand all they did was post on their status blog (status.vps.net, which is pretty well hidden already) ... but it gets worse, they DIDN'T post on their status blog until AFTER everything went down, then they altered the date to say it was posted BEFORE the outage. So not only are they negligent, they try and cover it up... How they're still in business is beyond me. Edit: Here is what they posted as an explanation http://i.imgur.com/OgCzx.png http://i.imgur.com/OgCzx.png
rkalla 15y ago
Couldn't agree more. I thought I was an outlier when I signed up for VPS.net and for the first 4 days experienced and outage every day and eventually one that took the site down for 2 days. The support was garbage as well, constantly going through the whole Level 1/Level 2 transitions which is almost unusable for such a technical service.