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My read on this was that it was a snarky report done in protest. Ken Klippenstein is a troll who does things with a straight face, and likely so are people who

My read on this was that it was a snarky report done in protest. Ken Klippenstein is a troll who does things with a straight face, and likely so are people who leak to him. I don't think anyone really believed it was hacked, but rather it was a way to criticize it with plausible deniability.

notatoad 6y ago
Seems likely that the person who leaked it to Ken Klippenstein was the same person who opened the ticket in the first place.
ncallaway 6y ago
The only thing that stands out to me was the callout of different platforms used to send the tweet. I could see, along with everything else, that being enough to at least make the question worth raising.
turdnagel 6y ago
Agreed, and not really worthy of a news story.
danso 6y ago
The article includes a screenshot: https://assets.documentcloud.org/documents/20532639/amazon-trouble-ticket.pdf https://assets.documentcloud.org/documents/20532639/amazon-t... Seems like a lot of detail (e.g. going back through the past 2 months of tweets to check the source label) for just a "hey this sucks!" protest. Also, seems risky to send a screenshot of your own ticket while logged into the ticket system, though maybe all the login template info is just outside of the cropped screenshot?
- vineyardmike 6y ago
  >Seems like a lot of detail (e.g. going back through the past 2 months of tweets to check the source label) for just a "hey this sucks!" protest. FWIW, this is how much detail i'd put in for the plausible deniability "this sucks" protest if that were me.
- gkoberger 6y ago
  "There have been several news articles... [links]" seems like a clever way to get in negative articles about it into the system, while acting innocent. Unless you think this person actually believed nobody noticed these articles or the tweets? They were trending on Twitter long before this was posted, and I knew about them. Of course Amazon PR did.

notatoad 6y ago

Seems likely that the person who leaked it to Ken Klippenstein was the same person who opened the ticket in the first place.

ncallaway 6y ago

The only thing that stands out to me was the callout of different platforms used to send the tweet. I could see, along with everything else, that being enough to at least make the question worth raising.

turdnagel 6y ago

Agreed, and not really worthy of a news story.

danso 6y ago

The article includes a screenshot: https://assets.documentcloud.org/documents/20532639/amazon-trouble-ticket.pdf https://assets.documentcloud.org/documents/20532639/amazon-t... Seems like a lot of detail (e.g. going back through the past 2 months of tweets to check the source label) for just a "hey this sucks!" protest. Also, seems risky to send a screenshot of your own ticket while logged into the ticket system, though maybe all the login template info is just outside of the cropped screenshot?

vineyardmike 6y ago
>Seems like a lot of detail (e.g. going back through the past 2 months of tweets to check the source label) for just a "hey this sucks!" protest. FWIW, this is how much detail i'd put in for the plausible deniability "this sucks" protest if that were me.
gkoberger 6y ago
"There have been several news articles... [links]" seems like a clever way to get in negative articles about it into the system, while acting innocent. Unless you think this person actually believed nobody noticed these articles or the tweets? They were trending on Twitter long before this was posted, and I knew about them. Of course Amazon PR did.