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Are you calling your ex-customers and asking them why they left? What they were expecting and what they felt they got? Looking at the app, you need everyone o
by maxdemarzi 15y ago
Are you calling your ex-customers and asking them why they left? What they were expecting and what they felt they got?
Looking at the app, you need everyone on the team on it or it doesn't really work? Or are there enough features that someone could use this Solo/with a partial set of team members?
- fieldforceapp 15y agoThanks for the comment. It's a good idea, try to do a sweep of users who've decided not to engage but the problem is getting them to respond. We send an automated email reminder 1 week after registering to prod people, and have offered online surveys but the response rate is terrible. Still, since we do have email addresses (and their avatars, names, geo location, etc.) we could do a better job of tailoring this query. >you need everyone on the team on it or it doesn't really work? We tried to strike a balance, the app does work standalone but you're right: the experience is better with a team. I think several apps (Kik, What's App) have set the expectation that it's ok to automatically scan their phone book and identify which users already have the app installed. So far, we've decided not to do this. Feels slimey, but so easy to do. But your second suggestion is to make it easier to invite others, easier to build a social graph? Yup, we should rethink the UX in that regard.