It is never the author's responsibility to provide support, unless somehow a contract is formed and agreed upon beforehand. Even one of the most permissive and

It is never the author's responsibility to provide support, unless somehow a contract is formed and agreed upon beforehand. Even one of the most permissive and popular open source software license, MIT, states: "IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE." You can write, in a file linked you README.md (e.g. CONTRIBUTION.md, github issue is a contribution instead of a request after all) that all contributions in the form of github issues must ticks a certain criteria in order to be prioritized, e.g. issues title must be specific in describing the problem, issues with proposed solution will prioritized, etc. Also, for the article author, thank you for making an effort to help. To help others solve problems you have encountered and triumphed over is a very generous gesture.