I created and/or maintain various semi-popular open source projects (please join codeshelter.co!) and I always feel like I'm in a different universe from people

I created and/or maintain various semi-popular open source projects (please join codeshelter.co!) and I always feel like I'm in a different universe from people like the author here. Yes, people file bugs, but I want to hear about the bugs so I can fix them. They're always polite, often file PRs and fix the bugs themselves, and always thank me in the end and I thank them back. I've either never had a rude/demanding user, or don't remember one if I did. Is it because I mostly write developer libraries? Is it end users that are terrible?