> Very real, also within corporations in proprietary code. Yeah, I've fielded quite a few internal bug reports that amount to "it doesn't work". My stock respo

> Very real, also within corporations in proprietary code. Yeah, I've fielded quite a few internal bug reports that amount to "it doesn't work". My stock response is becoming "what is the symptom you're actually experiencing when you say 'it doesn't work'?"; that usually gets more information. (The internal ones are perhaps worse, as you are beholden to respond to them, since it's from a coworker.)