Similar thing happened to me with Itau in Brazil in that their website was barely functional (with the last month I was a customer I couldn't even login in) and

Similar thing happened to me with Itau in Brazil in that their website was barely functional (with the last month I was a customer I couldn't even login in) and had to do everything over the cellphone app. Super annoying as I wasn't a native speaker of the language and desperately wanted to use my computer for ease of use with translation software.