>if the driver takes a huge detour or some other common taxi scam, I can just contact Uber's customer service, and they'll refund me. This often gets cited as

>if the driver takes a huge detour or some other common taxi scam, I can just contact Uber's customer service, and they'll refund me. This often gets cited as an advantage of Uber but in my person experience I've been driven 3 sides of a square and Uber hasn't refunded me when I've complained.