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It's more a combination of executive CYA and availability of resources (employees, contractors and vendors) who know the product. The actual support provided,
by blihp 6y ago
It's more a combination of executive CYA and availability of resources (employees, contractors and vendors) who know the product. The actual support provided, even when you are a large customer, often leaves much to be desired. It's usually easier to get the vendor to implement obscure feature X than getting their (significant/useful/timely) help in putting out today's operational fire caused by their product.
- SteveNuts 6y agoAgreed, and I covered this in a few replies, I should have put it in my main comment, CYA is the entire reason. I'm not saying a business surrounding an open source project can't make money. I am saying trying to make money by locking away features is a bad way to do it. Focus on your product and do it in a single stream rather than separating it into FOSS and a paid tier. Make your money on support contracts. Smaller companies that self-support probably won't pay you for those features anyways.