I once worked with a national Telco company on their support system, their ideal situation was to have nobody calling in, so they did everything they could to t

I once worked with a national Telco company on their support system, their ideal situation was to have nobody calling in, so they did everything they could to try and stop that. Self help guides for everything, step by step guided assistance pages, report nearly everything online, push out updates before people start to call in etc Having people answer the phone gets expensive very quickly