Talking out of my ass here because I don't know either, but maybe in these kinds of jobs, happiness doesn't really increase performance. If your job is 90% just

Talking out of my ass here because I don't know either, but maybe in these kinds of jobs, happiness doesn't really increase performance. If your job is 90% just reading out the FAQs page to customers or handling the exact same problem 50 times a day, its probably more an automatic process that the longer you sit at your desk, the more calls you are able to process and when your job has such a large supply, the contracts go out to whoever is cheapest.