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I wouldn't be so sure, I imagine the physical call centre wasn't really much different.
by Guthur 6y ago
I wouldn't be so sure, I imagine the physical call centre wasn't really much different.
- _underfl0w_ 6y agoWhile this is correct, surveillance in the physical call center wasn't physically taking place in these people's homes, which IMHO is the critical difference.
- Guthur 6y agoSure, because the call center was your workplace. Now your home is your work place and the rules have changed. And to be clear I don't particularly believe this methodology is ultimately good for anyone; either the consumer, call center staff, or the company who's call support has been outsourced.