3 ms·If this is the only way a company can gauge individual performance then they are doing it wrongby indigodaddy 6y agoIf this is the only way a company can gauge individual performance then they are doing it wrongfogihujy 6y agoIn general, call centres are doing it wrong. I'm sure there are some exceptions, but I've never seen a call centre that isn't toxic and hostile towards their employees.TeMPOraL 6y agoCall centers are what race to the bottom looks like when it's approaching the finish line.