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1 year later... "Teleperformance experiences significant attrition due to hostile surveillance of WFH personnel; struggles to hire replacements."

• Guthur 6y ago
  I wouldn't be so sure, I imagine the physical call centre wasn't really much different.
  • _underfl0w_ 6y ago
    While this is correct, surveillance in the physical call center wasn't physically taking place in these people's homes, which IMHO is the critical difference.
    • Guthur 6y ago
      Sure, because the call center was your workplace. Now your home is your work place and the rules have changed. And to be clear I don't particularly believe this methodology is ultimately good for anyone; either the consumer, call center staff, or the company who's call support has been outsourced.
• johnchristopher 6y ago
  Unlikely I believe. Call centres may be essential but people working there are cogs easy to swap.
• Hroble 6y ago
  Unfortunately call center employees don't usually have a choice, no one works in a call center because they like the job.