The part that really matters is that you can empathize with the work that is being done. The more distance you have between you and actually ever doing that kin

The part that really matters is that you can empathize with the work that is being done. The more distance you have between you and actually ever doing that kind of task, the less that empathy is. It’s the same as with customers — if you never do the user studies, you will not understand even if you once did.