3 ms·
I stopped using Instacart when they were unable to deliver an order in the time windows I selected and then unilaterally changed the time to a time when I was n
by 29athrowaway 6y ago
I stopped using Instacart when they were unable to deliver an order in the time windows I selected and then unilaterally changed the time to a time when I was not going to be at home. I complained and they insisted and eventually the food was left outside for hours until it went bad.
A shortsighted decision on their part. Because right after they took that stupid decision I stopped using their services forever and have told everyone I know to do the same.
Plus, sometimes you want to buy one thing and add extra stuff to your cart in order to meet the minimum order value, and they do not have the one thing you were interested in on stock and you end up wasting your time.
Amazon is much better at estimating stock and much more reliable. Amazon customer support is better and prioritizes long term relationships with customers over short term revenue.
- drewg123 6y agoI've had similar issues. I made an instacart order on Sat. night that I selected a 9a->11a Sunday AM window for. I was unexpectedly kept up until 5am due to a personal emergency, and I was unable to adjust the window later, so I was woken up by the delivery at 9a sharp. (and actually by the incessant notifications at 8a sharp). I've also often wished for a "cancel the entire order if you don't have this item" button. Especially when shopping for a specific recipe where if one ingredient is missing, the rest are useless.