You can replace it with an in-house customer chat, if you feel the example is contrived. But my point is, everything looks easy if you look at it shallowly, ma

You can replace it with an in-house customer chat, if you feel the example is contrived. But my point is, everything looks easy if you look at it shallowly, managers without professional programming experience will look at the problem from that angle. The best will be able to help, the worst will have this shallow look and expect the moon by morning.