That's what blows my mind. There are very few good business reasons for Comcast to be in the position they're in. "Customers hate them" is a symptom of the unde

That's what blows my mind. There are very few good business reasons for Comcast to be in the position they're in. "Customers hate them" is a symptom of the underlying disease: chronic-head-up-the-ass. They have the technology and relationships to make huge headway on every one of the items you complained about. The only problem not directly addressable by technology is price, but I think there's a solution to that as well. Apple does very well selling hardware (at a premium) that is typically 6-8 months (often more) behind the rest of the market. When they upgrade their lineup, prices typically don't change much, but the hardware is upgraded. How do they get away with this? Because they have something consumers want. They provide a great experience. What's the lesson? Consumers will pay what you ask, and they won't complain (much), provided you give them what they want. Use your technology for good! Provide awesome services that consumers want, and no, running down a check list saying, "But we have streaming movies 'On Demand™'" isn't what we want. We want an experience that makes us happy we bought your service. Get with it!