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This is interesting and slightly off-topic but relevant. I see Deliveroo, Uber Eats etc in a very similar situation to Amazon Prime. In the UK nobody really o

This is interesting and slightly off-topic but relevant. I see Deliveroo, Uber Eats etc in a very similar situation to Amazon Prime. In the UK nobody really offered same day delivery for goods other than Amazon. Not many restaurants had websites or a unified payment processor (this is key for me). Now a lot of stores and especially Argos do same day deliver and have great product and quality control. I see Prime loosing out. I now see that all the stores I buy food from off Deliveroo giving me a voucher code for 20% off id I go direct. I feel that Deliveroo and Prime had an edge whilst the supplier caught up.

carmen_sandiego 6y ago
I disagree. I don't want to go to multiple sources for the same reasons I don't want 20 different on-demand video streaming subscriptions. The difference is, content exclusives are normalized now, so Amazon Prime Video, Disney, or whoever can try to entice me away with the content I like. Argos is not going to get exclusive rights to supply a certain product, so everything will always be on Amazon and I'm unlikely to leave. Did you even have problems with prime? I'm highly skeptical that Argos offers a better service. I'm inclined to think of Argos as generally stodgy, just from a superficial point of view. Maybe they've changed, but it means I'm unlikely to give them a shot. I'm just reminded of their terrible in-store experience: painfully leafing through the catalogue, typing the SKU into their spongy/sticky keypad, waiting around to pay, waiting around again to collect. On the other hand, I have good experiences with Amazon. I know what will happen if something goes wrong--they will do right by me, generally. Same with Deliveroo. I know how it works for every order, regardless of where I order from. Switching that to a separate consideration for every restaurant is mental overhead I don't want to deal with.
- obayesshelton 6y ago
  Hey, great response and interesting talking points there. I agree with the "20 different streaming services" I think somebody (ROKU have started) need to address this pain point. I do agree with all of your other points as well. Just based on your reply I could guess your age haha I also remember the endless flicking of pages in store. I kinda liked the hunt!
  - carmen_sandiego 6y ago
    Well I liked it as a kid; grabbing all the pages at once and slamming it open at the index to find whatever toy I was looking for. Taking one home to leaf through later as well. I still vaguely remember the order of the sections. Now that I've got other things to do as an adult though (and I moved to London, where the stores are more packed and the queues longer), I find all the waiting around a bit tiresome. But maybe they really are doing a pivot to a better online service.

carmen_sandiego 6y ago

I disagree. I don't want to go to multiple sources for the same reasons I don't want 20 different on-demand video streaming subscriptions. The difference is, content exclusives are normalized now, so Amazon Prime Video, Disney, or whoever can try to entice me away with the content I like. Argos is not going to get exclusive rights to supply a certain product, so everything will always be on Amazon and I'm unlikely to leave. Did you even have problems with prime? I'm highly skeptical that Argos offers a better service. I'm inclined to think of Argos as generally stodgy, just from a superficial point of view. Maybe they've changed, but it means I'm unlikely to give them a shot. I'm just reminded of their terrible in-store experience: painfully leafing through the catalogue, typing the SKU into their spongy/sticky keypad, waiting around to pay, waiting around again to collect. On the other hand, I have good experiences with Amazon. I know what will happen if something goes wrong--they will do right by me, generally. Same with Deliveroo. I know how it works for every order, regardless of where I order from. Switching that to a separate consideration for every restaurant is mental overhead I don't want to deal with.

obayesshelton 6y ago
Hey, great response and interesting talking points there. I agree with the "20 different streaming services" I think somebody (ROKU have started) need to address this pain point. I do agree with all of your other points as well. Just based on your reply I could guess your age haha I also remember the endless flicking of pages in store. I kinda liked the hunt!
- carmen_sandiego 6y ago
  Well I liked it as a kid; grabbing all the pages at once and slamming it open at the index to find whatever toy I was looking for. Taking one home to leaf through later as well. I still vaguely remember the order of the sections. Now that I've got other things to do as an adult though (and I moved to London, where the stores are more packed and the queues longer), I find all the waiting around a bit tiresome. But maybe they really are doing a pivot to a better online service.