Yep. MOST technology knowledge involves a good deal of tacit knowledge which an only be transmitted person-to-person in an intern/mentor/supervisor mode. So s

Yep. MOST technology knowledge involves a good deal of tacit knowledge which an only be transmitted person-to-person in an intern/mentor/supervisor mode. So simpler tasks that have zero barriers-to-entry for automation can be done without this. But for more complex stuff, not so much. This is the same for B2B sales - that will ALWAYS be person-to-person - it simply can't work via e-commerce like selling books or CDs on Amazon.