35 ms·
From https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm https://europa.eu/youreurope/bu
by meamin 6y ago
From https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm https://europa.eu/youreurope/business/dealing-with-customers...:
"When can your customer claim redress?
Be aware that you are legally bound by any public statements you make about your products, especially through advertisements or on labels.
If you are a retailer, your customers can ask for redress under the legal guarantee provided by EU law - if an item:
- doesn't match the product description
- has different qualities from the model advertised or shown to the client
- is not fit for purpose - either its standard purpose or a specific purpose ordered by the customer which you accepted
- doesn't show the quality and performance normal in products of the same type
- wasn't installed correctly - either by you, or by the customer, due to shortcomings in the instructions
IF YOU INFORM your customer that the product you are going to sell has quality problems, they cannot then claim redress from you about this particular defect."<<<<<<<<<<<<<<<<<<<<<
You are right and you are wrong. They must provide a 2 year warranty on the functionality of a "Beta Edition Linux SmartPhone" with the following disclaimer "Beta Limited Edition PinePhones are aimed solely at early adopters. More specifically, only intend for these units to find their way into the hands of users with extensive Linux experience". A beta is not expected to function correctly. Hence, there is no justification for return under eu law. People writing these laws aren't idiots.
Additionally, that warranty state works well in other jurisdictions and is fine.
ahhhhhhh, I feel like I got baited.