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In what ways is Google the best product if you had a prod meltdown and couldn't get support, and when you wanted to increase your use of GCS at another job, you

In what ways is Google the best product if you had a prod meltdown and couldn't get support, and when you wanted to increase your use of GCS at another job, you were unable to do so?

ncallaway 6y ago
> In what ways is Google the best product > I think in many ways they have the best product. They didn't say that Google had the best product. They said that in many categories, it was the best. That doesn't mean it's the overall best product. In fact, from their post it seems pretty clear that they ended up deciding that Google Cloud wasn't the overall best product. > if you had a prod meltdown and couldn't get support Presumably, they were implying that customer support _wasn't_ one of those many ways.
- NoPicklez 6y ago
  I think they were just asking them to justify in what ways do they think Google have the best product as their post only really highlighted the ways they weren't. Given the experience they had in the ways they were bad, it could be difficult for others to justify them despite the ways in which they might have the best product.
Larrikin 6y ago
I read it as completely steeped in sarcasm
thedevelopnik 6y ago
Yeah fair question. I love their GUI, the way projects are organized and RBAC is handled across them. Creating custom cpu/mem ratio machines. Little things like VMs in a kubernetes cluster being viewable as VMs (they’re obscured in Azure I’ve learned). Pricing! Like, there are very few ways they’re not my favorite cloud provider. Which speaks to how unspeakably horrible their support is that at my current org I am not going with them. Because at the end of the day, a pretty good infrastructure product that you can get support for wins every time over an excellent one that when it breaks is catastrophic and nobody listens. I’m spending this week rebuilding all my Azure infra because I learned about 10 different ways they hide ridiculous price increases in what you build and my infra costs twice what I thought it would. But I literally can’t get ahold of someone at Google to help me become a customer. Meanwhile I’m not even paying for support at Azure yet and when I sent an email about the pricing I got a response from a human who checked up on my satisfaction, and then from her boss, who was checking on my satisfaction with the first email.

In what ways is Google the best product if you had a prod meltdown and couldn't get support, and when you wanted to increase your use of GCS at another job, you were unable to do so?

ncallaway 6y ago

> In what ways is Google the best product > I think in many ways they have the best product. They didn't say that Google had the best product. They said that in many categories, it was the best. That doesn't mean it's the overall best product. In fact, from their post it seems pretty clear that they ended up deciding that Google Cloud wasn't the overall best product. > if you had a prod meltdown and couldn't get support Presumably, they were implying that customer support _wasn't_ one of those many ways.

NoPicklez 6y ago
I think they were just asking them to justify in what ways do they think Google have the best product as their post only really highlighted the ways they weren't. Given the experience they had in the ways they were bad, it could be difficult for others to justify them despite the ways in which they might have the best product.

Larrikin 6y ago

I read it as completely steeped in sarcasm

thedevelopnik 6y ago

Yeah fair question. I love their GUI, the way projects are organized and RBAC is handled across them. Creating custom cpu/mem ratio machines. Little things like VMs in a kubernetes cluster being viewable as VMs (they’re obscured in Azure I’ve learned). Pricing! Like, there are very few ways they’re not my favorite cloud provider. Which speaks to how unspeakably horrible their support is that at my current org I am not going with them. Because at the end of the day, a pretty good infrastructure product that you can get support for wins every time over an excellent one that when it breaks is catastrophic and nobody listens. I’m spending this week rebuilding all my Azure infra because I learned about 10 different ways they hide ridiculous price increases in what you build and my infra costs twice what I thought it would. But I literally can’t get ahold of someone at Google to help me become a customer. Meanwhile I’m not even paying for support at Azure yet and when I sent an email about the pricing I got a response from a human who checked up on my satisfaction, and then from her boss, who was checking on my satisfaction with the first email.