Wow, that's just bizarre. There's still my second option though, open a Kraken account and transfer the crypto there. Do your own research as always, but Krak

Wow, that's just bizarre. There's still my second option though, open a Kraken account and transfer the crypto there. Do your own research as always, but Kraken has been around since 2011 and has a solid reputation -- I've never heard of anyone losing their funds. It's not as slick as Coinbase, and used to have a well-deserved reputation for somewhat frequent outages (rare nowadays). Additionally you'll have to pay for a wire transfer to withdraw fiat ($5 to Kraken, plus whatever to the receiving bank). Presumably, in this case none of these would be a serious concern. In the plus column, their customer support is quick to respond and actually helpful, unfortunately a rarity in the crypto world.