On the other hand, have you ever had the experience of nosing around a website and not being able to find something you're looking for? Wouldn't it be nice for

On the other hand, have you ever had the experience of nosing around a website and not being able to find something you're looking for? Wouldn't it be nice for someone to be walking along with you on bestbuy.com, see your struggles, and figure out that the link for "Reserve for Local Store Pickup" needs to be much more prominent, greatly improving your experience next time?