Jep, I've also noticed many shortcomings from the gitlab service desk feature. For us the problem was that when replying users by email, they could not open att

Jep, I've also noticed many shortcomings from the gitlab service desk feature. For us the problem was that when replying users by email, they could not open attached files without an account on our installation. Redmine has these features since a long time, and I think it's worth for Github to catch up...