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While on a personal level I agree with you, there is a saying in Dutch: "je moet niet wrijven in een vlek", which translates to "don't rub in a stain". Sort of
by leokennis 6y ago
While on a personal level I agree with you, there is a saying in Dutch: "je moet niet wrijven in een vlek", which translates to "don't rub in a stain".
Sort of like the Streissand Effect; if BB starts posting press releases about "breaching trust", filled with apologies, the audience that will become aware of this issue will be a lot bigger than it currently is.
So from a PR persepctive, a one line low key "we pushed a fix" reply makes total sense.
- dnzm 6y agoBeing open and making clear that you understood you goofed would be total opposite of the Streisand effect - where you'd try to _silence_ discourse with the unintended effect of amplifying it. Right now, the issue is being downplayed, much to the chagrin of an increasingly knowledgeable set of computer users.