That isn't the failure of the business; backup failure is a screwup of the IT, which I think is not that uncommon. But the fact that after this event the manag

That isn't the failure of the business; backup failure is a screwup of the IT, which I think is not that uncommon. But the fact that after this event the management did not get it fixed (and requested that IT demo it, three times, with no failures) is an existential failure.