Rough transcript: The question we asked ourselves was, are companies with big H.R. departments full of happier people, are they more productive? Well, the answ

Rough transcript: The question we asked ourselves was, are companies with big H.R. departments full of happier people, are they more productive? Well, the answer is usually no. You know job adverts always saying we're looking for creative people. You can take responsibility who's got passion for customers and all that stuff. And yet when people start working for a company, the first thing the company does is drown them in processes and bureaucracy. Now, actually, if you're going to go around recruiting smart people who are talented and motivated and really want to make a difference for customers, the most important thing a company can do is free them up to deliver that stuff that, you know, is magic about humans. If you spend all of your time at work, whenever there's something difficult handing onto another function rather than learning to do it yourself, it's less fulfilling for you. But it's also means the company getting less out of you. You know, how can a company learn how to find better ways of dealing with things if it takes all of the intelligence of its people and diverts them from from those big problems?