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Ive actually been doing the opposite and moving away from local/small suppliers into the amazon eco system. I had a terrible experience with small businesses a
by djbebs 6y ago
Ive actually been doing the opposite and moving away from local/small suppliers into the amazon eco system.
I had a terrible experience with small businesses and i will not be going back.
I never had any trouble canceling or refunding any order on Amazon. I literally sent back for a replacement a drone 3 times, and not once did they ever cause me any grief.
But the first time i try to cancel an order that hadnt even been paid or shipped yet i get pushback?
No. Bad customer service has to have consequences.
- leetcrew 6y agoI agree. I understand that a small business can't compete with amazon on price and service at the same time, and I don't expect this. but it seems that most of them choose to match the price and make up the difference with terrible service/shipping. I would be happy to pay a bit more to support a small business, but I'm not gonna pay the same amount of money for an online retail experience that's worse in every other way.
- 0goel0 6y agoExactly. I have never had issues with small businesses (not large chains). I bought a DAC from an audio store that was the wrong one and the other replaced it for free for me and gave me a free mini-lesson on it.