Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to.

Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out that having a dashboard to manage unresolved questions, add private notes/labels/tags to customers/conversations, etc. is still pretty helpful)