40 ms·

This makes me wonder if website chat could be implemented by connecting user directly to Slack or other messaging service of your choice and skipping the "admin

• Griffinsauce 6y ago
  Yes. https://chatlio.com/ https://chatlio.com/ Creates a short-lived channel per chat. It works well in terms of sharing responsibilities with a team and allowing people to jump in easily. I did feel a bit of unease with having customers in the same place as our "private" conversations.
• areichert 6y ago
  Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out that having a dashboard to manage unresolved questions, add private notes/labels/tags to customers/conversations, etc. is still pretty helpful)
• bashbjorn 6y ago
  Shameless plug: My project, Cactus Comments[1] does something similar, although for commenting, instead of support chat. We ship a web-embeddable Matrix client. The users' browser connects directly with a Matrix server of their choice (or a default one). [1]: https://cactus.chat https://cactus.chat
  • stevenicr 6y ago
    This is very close to what I had found a need for today - now if only I had a (self-hosted)-wordpress-user-accounts bridge for the login - and auto-prune to delete all messages after X number of hours - a new project could happen quickly with this.