> And why are the people who just want to hear "I'm sorry" in the right, and not the people who want to find solutions? Why do the people who don't want solutio

> And why are the people who just want to hear "I'm sorry" in the right, and not the people who want to find solutions? Why do the people who don't want solutions get to make the rules? it's a set of tools, not a set of moral imperatives. worrying about which conversation style is "correct" is not a practical way to approach social interactions. unless the person is a close friend or their behavior is harming you somehow, just keep the negative feedback to yourself. just tell them your best guess at what they want to hear and move on.