GSuite started free. Google's goal is to up-sell me on a $6/month plan. With my whole family on, that'd be many thousands of dollars over our lifetimes. We had

GSuite started free. Google's goal is to up-sell me on a $6/month plan. With my whole family on, that'd be many thousands of dollars over our lifetimes. We had an account compromised. We were trying to understand what happened, and ideally, get the attacker prosecuted. Google has the auditing tools which would have allowed us to do this, but: 1) Google removed access to security/auditing tools for legacy accounts, in an attempt to up-sell their $$$ accounts. 2) As a "legacy" account, we can't get Google support (the free support directs us to Workspace support, and Workspace blocks legacy accounts from contacting their support). There is no human being who will talk to us. This would have been an open-and-shut issue, but I couldn't afford thousands of dollars to Google just to be able to do the right thing and prosecute the attacker. On my end, that means that I don't know what was stolen or destroyed, which is kind of a bummer. On your end, that means a cybercriminal is going free, and I'm pretty sure they'll pull the same shtick a few other places. Maybe your company. There are viable places to do freemium (even if it is sleazy after promising free-for-life), but security isn't one of them. Intentionally bad security hurts the ecosystem. It's pissing in the pool. I know you've got a paid account, but the callous attitude toward customer security and data translates over. You're a statistic. I'd never use Google Cloud in a B2B setting voluntarily, with viable alternatives.