It is a digital product. I don't live in US. We do have outsourced customer service. But still I have to be aware of what the customers are complaining about.

It is a digital product. I don't live in US. We do have outsourced customer service. But still I have to be aware of what the customers are complaining about. In some cases people are filing frivolous complaints to government agencies which you have to respond to. With Saas, I would go after the bad actors. With consumers the number of bad actors is endless.