In DC their in house 'innovation team' tried to overcome some of these issues and make them more useful to the people using the forms by having an annual formap

In DC their in house 'innovation team' tried to overcome some of these issues and make them more useful to the people using the forms by having an annual formapalooza. Results were mixed but it is an interesting approach to digitization and human centered design. https://thelabprojects.dc.gov/formapalooza https://thelabprojects.dc.gov/formapalooza