Perfectly normal for this sort of product to not have fixed tiers, they've just pivoted off trying to sell to self-serve customers, to switching to a different

Perfectly normal for this sort of product to not have fixed tiers, they've just pivoted off trying to sell to self-serve customers, to switching to a different pricing structure. You can't make money like that if you have to negotiate contracts with government agencies. Not sure how that's scary. Imagine sending in a salesperson, and occasionally an developer, to 5 meetings, each lasting 2 hours, over the space of 6 months. Now calculate how long it would take to pay for that back at $55 p/m. And you'll note that the page already had an "enterprise" tier, for which you had to enquire.