I do prefer online-first, but I do miss being able to go to the bank. Self-service is great right up until it isn't. If I walk into the bank with a question,

I do prefer online-first, but I do miss being able to go to the bank. Self-service is great right up until it isn't. If I walk into the bank with a question, there's a near-certain chance I'll walk out with an answer. Instead of clicking around progressively darker corners of the site, I'll just stand at the counter until the answer comes to me. It sounds "so karen", but it's very difficult to ask for a manager online, and very difficult to refuse in-person.