Government can never be anything-only. About 20% of adults in the United States are considered functionally illiterate and 10% are almost entirely illiterate. T

Government can never be anything-only. About 20% of adults in the United States are considered functionally illiterate and 10% are almost entirely illiterate. There will always need to be the option to speak to a human who can assist you. https://nces.ed.gov/datapoints/2019179.asp https://nces.ed.gov/datapoints/2019179.asp