Well the problem with this in Canada is that it's not a binary decision between paper forms from an office and submitting a web form; there are a bunch of in-be

Well the problem with this in Canada is that it's not a binary decision between paper forms from an office and submitting a web form; there are a bunch of in-between technologies that also need to be supported: fax machines, order paper forms via an automated telephone system, file by phone, fill out a PDF, print and mail - how do you decide when you can phase out any or all of these? Also counter-intuitively, a physical office you can visit or phone number where you're on hold for an hour plus, and need to access between 9am-4pm, M-F could actually be less accessible for a huge portion of society compared to 24/7 web forms. If I don't file required forms because I can't get to a government office who's accountable for that?