100% spot on here. There are a significant number of people who use their phone as the primary or even sole method of internet access. And that's not just low

100% spot on here. There are a significant number of people who use their phone as the primary or even sole method of internet access. And that's not just low income people but also young adults. When you start counting homeless people who primarily use the library (if open), you have another problem. I've worked in various "digital divide" issues for almost 10 years. Online first is okay but we can't wipe out the offline approaches without leaving large swathes of people without any feasible options. Innovate but make sure you're considering your constituents' needs.