Online-first and even online-only services seem to be happening more often this year while in-person offices are shut down or restricted. I tried to get a form

Online-first and even online-only services seem to be happening more often this year while in-person offices are shut down or restricted. I tried to get a form at the DMV a few months ago and when I got to the counter they sent me away with a printed slip of their web address. (They are currently only handling licensing and renewals in person; all title and registration processing forms are apparently supposed to be done online.) I tried calling their central office and they told me I needed to print the form from their website and mail it in. I suppose if I had asked them really, really nicely they might have mailed me a printed form, but it was never presented as an option (and that wasn't my issue anyway). It's also worth noting that this is state government and not federal, so compliance to accessibility requirements may not be as regulated or well-enforced.